Privacy Policy


Quirks (“we”, “us” or “our”) are committed to protecting and respecting your privacy.

This policy will inform you about how we look after your personal data when you visit our website ( and interact with us via the website. It will also tell you about your privacy rights and how the law protects you, the security of your data and where it is stored.

For specific information about how we process your personal data when you enquire about or proceed to buy, sell, let or rent a property through us please click on the link to the appropriate privacy notice below. These privacy notices will inform you about the personal data we collect about you, our purposes and legal bases for processing it and any third parties with whom we share your data.






The Data Controller

Quirks Estate Agents, Quirks Wickford and Quirks Letting & Management (together and separately referred to as “Quirks” or “the Quirks partnerships”) are data controllers and responsible for your personal data. This policy is issued on behalf of all of the Quirks partnerships. When you enquire about or receive services the relevant data controller will be the partnership providing those services.


Information We May Collect about You

We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number. Normally you will only provide such details if you are making an enquiry with us.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

If you contact us, we may keep a record of that correspondence.


How we use your personal information.

We use information we hold about you in the following ways and for our legitimate interests:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To notify you about any changes to our website; and
  • To process and respond to any enquiries you make in accordance with the appropriate privacy notice.


IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.



We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We may issue you with a password which enables you to access certain parts of our site.  In this case, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Data Retention

We will only retain your personal data for as long as we need to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements or in the event of a complaint or dispute. We will consider the amount, nature and sensitivity of the data and the potential risk of harm from unauthorised access or disclosure when determining how long we will store your data for.


Where We Store and transfer Your Personal Data

We do not currently transfer your personal data outside the UK. However, in the future the information you provide to us may be transferred to and stored in countries outside of the UK as we use remote website server hosts to provide the website and some aspects of our service which may be based outside the UK or use servers based outside of the UK. This is generally the nature of data stored in “the Cloud”.

If we do transfer your personal data outside the UK we will update this privacy policy. We will also take steps with the aim of ensuring that your privacy rights continue to be protected in the receiving country, as outlined in this privacy policy and in accordance with data protection law. If you use our service while you are outside the UK your personal data may be transferred outside the UK in order to provide you with these services.


Disclosure of Your Information

We may disclose your personal information between the Quirks partnerships for the purposes of providing you with the service you have requested and for business administration purposes. If we refer you to a financial advisor for mortgage advice, we may disclose limited personal data to Quirks Mortgage and Finance Limited (a commission-processing affiliate of the Quirks partnerships) in connection with the commission we receive for the referral.

We may disclose your personal data to third parties outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if the business of any or all of the Quirks partnerships is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer.  However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.


Third party websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.



We will send you marketing communications if you have specifically requested them or if we feel that they will be of interest to you. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at any time.


Your rights

Data protection law gives you certain rights in relation to your personal information. You have the right to:

  • Request access to your personal information;
  • Request correction of the personal information that we hold about you;
  • Ask for your personal information to be deleted if we no longer have a good reason to continue to process it;
  • Object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and you believe that our processing impacts on your fundamental rights and freedoms;
  • Restrict our processing of your personal information;
  • Request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format; and
  • If we are relying upon your consent to process your personal information, withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.


Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.


Contact Us

If you have any questions about this privacy policy or our privacy practices, please write to us at Quirks, 108 High Street, Billericay, Essex CM12 9BY or email us at